SME Global operates strictly on a wholesale and bulk-order basis. Due to the nature of our business and production processes, the following returns policy applies.
Wholesale & Bulk Orders
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All wholesale, bulk, and made-to-order items are non-returnable and non-refundable once production has begun.
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Custom-made garments, fabrics, or specially sourced materials cannot be cancelled or returned.
Faulty or Incorrect Items
We may accept returns or offer replacements only if:
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Items are faulty or damaged upon delivery
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Incorrect products were supplied by us
Any issues must be reported within 48 hours of delivery by email and must include:
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Order reference number
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Clear photos of the issue
Claims made after this period may not be accepted.
Quality Approval
Clients are responsible for approving:
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Samples
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Fabric types
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Colours
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Sizes and specifications
Once samples are approved, bulk production is considered accepted and no returns will be accepted for fit, colour variation, or material preference.
Refunds & Replacements
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Approved returns are inspected before any refund or replacement is processed.
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Refunds or replacements are issued at the discretion of SME Global.
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Original shipping charges are non-refundable.
Return Shipping
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Return shipping costs are the responsibility of the customer unless the error was made by SME Global.
Contact
For return-related inquiries, please contact:
Email: info@smeglobal.co.uk