At SME Global Solutions Ltd, we aim to provide a smooth and reliable experience for all our customers. This Shipping & Returns Policy outlines how we handle delivery of materials (if applicable), service-related documentation, and return or refund procedures.

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1. Shipping / Delivery of Services

As a construction and service-based company, our “shipping” primarily refers to:

• Delivery of project materials

• Delivery of equipment to the job site

• Delivery of project reports, documents, or digital files

a. Delivery of Materials to Site

• Materials required for your project will be delivered directly to the project location.

• Delivery timelines depend on supplier availability, material type, and project schedule.

• Any delays caused by suppliers or logistics partners will be communicated promptly.

b. Digital Files / Documents

(Project proposals, invoices, drawings, reports)

• Sent via email or through our secure online systems.

• Delivered within the timeline agreed upon during the project discussion.

c. Service Appointment Delivery

• Our team will arrive on the agreed date and time.

• If changes occur due to weather, emergencies, or supplier delays, clients will be notified in advance.

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2. Return Policy (For Materials)

Most materials used in construction, renovation, and maintenance projects are non-returnable once purchased, especially if:

• They have been custom-ordered

• They were used or partly used

• They have been installed or altered

• They are perishable, fragile, or made-to-measure

However, if materials arrive damaged or incorrect from the supplier:

• We will handle the issue directly with the supplier

• Replacements will be arranged at no extra cost to the client

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3. Refund Policy (For Services)

Service-based refunds are handled as follows:

a. Before Project Work Begins

• If cancellation occurs before any materials are purchased or work begins, a full or partial refund may be issued (based on admin or consultation fees).

b. After Work Has Started

Refunds may not be issued once:

• Labour has been performed

• Materials have been purchased

• Project planning and design work has been completed

However, we will always work with clients to find a fair resolution.

c. Deposits

• Deposits are generally non-refundable if work or material procurement has already started.

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4. Changes or Modifications

If the client requests changes to the project after materials are ordered or work has started:

• Additional costs may apply

• Delivery schedules may be affected

• Refunds will not apply for materials or services already utilized

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5. Damaged or Defective Materials

If any materials delivered to your site are:

• Damaged

• Incorrect

• Defective

We will:

• Raise a claim with the supplier

• Arrange for replacements as quickly as possible

• Ensure the issue does not affect your project timeline (where possible)

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6. Contact Us

For any questions related to shipping, deliveries, cancellations, or returns, please contact us.